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Frequently Asked Questions

Below is a list of our most frequently asked questions. If you cannot find an answer, please contact us.

DESIGN BRIEF

To take advantage of our free design service simply send us the details you would like included. We can design from scratch or use images supplied by yourself, through either e-mail or hard copy.

PROOFS

We will send you a colour proof with 2 to 4 designs for you to choose from. We offer unlimited design revisions and we will not print anything until you are 100% happy with the design.

RE-ORDERING

All artwork and revisions we design for our customers is archived on our computer systems for a period of two years. This makes any required updates or reorders fast, simple and inexpensive.

GENERAL QUESTIONS

Standard production is 2 working days and delivery is usually within 3 to 5 working days. Should you have a special requirement or need your order sooner, please feel free to get in touch. We can arrange next day dispatch should your job be very urgent.

You can pay online by credit/debit card via Paypal. You do not need a PayPal account to order from us. Alternatively, payment can be made via BACS or by calling us on 01844 354334.

Yes. Your payment details are only ever entered on PayPal's encrypted secure server, this eliminates the possibility of your details getting into the wrong hands.

Yes. Please contact us before ordering.

Delivery is FREE on all orders.

We ship worldwide. For a delivery outside of the UK, you can expect to receive your goods within 7-28 days.

Shipping costs are calculated at the checkout and are dependent on parcel weight.

Delivery charges:

  • Europe: £3.60 to £18.00
  • USA, Canada and Rest of the World: £8.00 to £40.00

As all items are custom printed, you are unable to cancel an order once the order is placed. This is in accordance with the Distance Selling Regulations. Your statutory rights are not affected.

All items deemed defective or damaged should be returned within 72 hours of receipt. The purchaser must notify us within 24 hours of receipt of any problems with the goods.

Made to order items/personalised items such as banners, magnetic signs, vinyl graphics, posters and stickers are exempt from the Consumer Protection (Distance Selling) Regulations 2000 (amended 2005), Part 13 Exceptions to the right to cancel- section c) This is because they are made to order and only intended for the recipient. We can only offer refunds or replacement on bespoke items when a bespoke product is damaged or faulty.

Should you encounter a problem with a damaged package, please sign for the package as "DAMAGED" and notify us immediately. If a part of your order is damaged within the packaging, please let us know immediately.

ARTWORK AND PRODUCTS

We can print from most file types: .jpg, .eps, .pdf, .psd, .ai - we cannot print direct from Word, Publisher or Powerpoint but we can easily recreate these file types.

  • The resolution for your sign needs to be set at 300dpi. Anything less we cannot guarantee the quality of your print.
  • If you are sending a .pdf, .eps or .ai please convert all text to outlines. Please design in CMYK.
  • Logos and images from websites will not print well as the resolution will be poor.
  • Please send files under 5MB to info@myvinylfrontier.com quoting your order number. For larger files, please contact us.

We print at different resolutions for different products - for most products we print 1440dpi.

We use solvent inks which are fade resistant (for a minimum of 3 years of sunlight). Prints are also scratch resistant. We laminate most of our products as standard.

Our PVC & Mesh banners are completely weatherproof and will last for as long as required, so long as the enclosed care instructions are followed.

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